Help Center

Welcome to your Disame Graphics client workspace. The main things you may use are your website review link, client portal, invoices, subscriptions, support tickets, and agreement approvals.

• Use the review link we send you to approve a website preview or request changes.
• Use the client portal to view invoices, billing status, subscriptions, and support requests.
• Keep your contact information current so approvals, invoices, and support updates reach the right person.
• If something is urgent, include the website/page name, exact issue, and best callback number.

If you are not sure where to go, start from nydg.net and choose Client Portal, or open the secure review link from your email/text.

When your website preview is ready, you will receive a secure review link. Open the link on desktop and mobile if possible.

• Check the business name, address, phone number, hours, services, photos, and calls to action.
• Use Open full preview to view the page in a separate tab.
• If it is ready, read the hosting and monthly maintenance agreement, check the acceptance box, type your authorized signer name, and click Approve.
• If something needs work, click Request Changes and describe exactly what section needs attention.

Approval records your website approval and agreement acceptance. If you request changes, no agreement acceptance is required yet.

Before a website is approved, you may be asked to accept a basic hosting and monthly maintenance agreement. This agreement explains what Disame Graphics hosts, what monthly maintenance includes, and what happens if billing becomes overdue.

• Monthly maintenance usually covers small edits, routine updates, basic troubleshooting, and hosting support within your active package.
• Large redesigns, new features, premium plugins, paid ads, SEO campaigns, and third-party fees may require separate approval or billing.
• If monthly invoices are not paid, the site may be frozen or replaced with a maintenance/suspended page until the account is current.
• Agreement text can be reviewed before approval. Ask questions before signing if anything is unclear.

If Disame Graphics buys or manages a domain for you, the domain may stay in our registrar/account while we host and maintain your site. You are responsible for domain registration, renewal, transfer, privacy, redemption, premium-domain, and registrar fees.

• Domain transfers may require authorization, an Auth/EPP code, unlocked status, and accurate registrant contact details.
• Newly registered domains, recently transferred domains, or domains with recent registrant changes may have a 60-day transfer lock.
• Transfer timing depends on the registrar/registry and cannot always be controlled by us.
• All open balances, registrar charges, renewal fees, and agreed transfer/setup fees must be paid before transfer support is completed.

Your client portal shows invoices, subscriptions, and billing status. Pay by the invoice due date or subscription billing date to keep service active.

• Review the invoice amount, service period, package, and due date before paying.
• If a card or payment method fails, update payment details or contact support quickly.
• Past-due accounts may lose maintenance support, deployment updates, or active website hosting.
• A frozen site may show a payment-required, suspended, or maintenance page until the account is brought current.

If you believe an invoice is wrong, contact support before the due date and include the invoice number.

Clear change requests help us update your site faster. When you request a change, include the page/section, the current text or issue, and the exact replacement or desired result.

• Good request: "On the Services section, change Emergency Roofing to Same-Day Roof Repairs."
• Good request: "Replace the hero phone number with (555) 123-4567."
• Avoid vague requests like "make it pop" unless you also explain what outcome you want.
• Attach images, logos, menu items, service lists, or examples if they help.

Small changes may be included in monthly maintenance. Larger content, design, or feature changes may require a separate quote.